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Tennessee Valley Healthcare System

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Leadership Team

Juan A. Morales, RN, MSN | 615-873-6970

Health System Director

Mr. Juan A. Morales, R.N., M.S.N., was appointed as the Director of Tennessee Valley Healthcare System on January 6, 2008. Mr. Morales directs a primary service area that includes middle Tennessee, southern Kentucky, and part of northern Alabama and Georgia with a Veteran population of approximately 375,000. TVHS provides care to approximately 85,000 Veterans a year.

Mr. Morales has a Masters Degree in Nursing Administration from the University of Puerto Rico. Mr. Morales' experience includes working at VA's in San Juan, Puerto Rico; Miami, Florida; Amarillo, Texas; and Birmingham, Alabama. His last assignment prior to joining Tennessee Valley was at the James H. Quillen VAMC in Johnson City, Tennessee. He is the Chairperson of the VISN 9 Care Delivery Board and VISN 9 Patient Centered Care Committee. He is a member of the American Hospital Association Regional Policy Board.

Portrait of Juan A. Morales, RN, MSN

Suzanne Jene' | 615-225-2530

Deputy Director

Suzanne Jené was appointed as the Deputy Health System Director in July 2014 after serving as Chief Operating Officer since Jule 2012 at the Department of Veterans Affairs Tennessee Valley Healthcare System (VA TVHS) Jené currently serves under the Health System Director and is responsible for the oversight of one of VA’s largest Health Systems.

Ms. Jene´ previously served as the Associate Director at the Huntington VAMC in West Virginia where she was responsible for overseeing the administration of budgets and the business office, human resources management, capital assets planning, and building and plant management. She also had direct programs responsibility in the areas of education, safety, security, sanitation, and labor-management.

Ms. Jené began her VA career in 1989 as a contract specialist trainee at the VA Medical Center in Bay Pines, Fla. Over the years, she progressively advanced in her career working in various facilities in California, Alabama, Georgia and Florida.

A native of Pittsburgh, Ms. Jené earned a Bachelor’s degree in Health Services/Business Administration from Point Park University, and a Master’s in Business Administration/Health Services from DeVry University. She is a graduate of the Healthcare Leadership Institute (HCLI) and VHA’s Executive Career Field Development course. She is a member of the American Academy of Healthcare Executives (ACHE).

Portrait of Suzanne Jene'

Dr. Roger C. Jones | 615-873-6969

Chief of Staff

Roger Jones, MD was selected as the Chief of Staff, effective July 2014. Previously, Jones served as the Interim Chief of Staff for the VA Tennessee Valley Healthcare System (VA TVHS). Jones was detailed to VA TVHS in March, 2014 from the James H. Quillen VA Medical Center located in Mountain Home, TN, where he was the Chief of Medicine Service.
Jones has been in the VA since 2008, bringing with him a diverse career experience from private medical practice and academia.

A 1977 Graduate of the Vanderbilt University School of Medicine, Jones went on to complete his residency in Medicine at Vanderbilt University in 1980. Subsequent to this, Jones began entered into private practice as a hospitalist and intensivist in Ft. Oglethorpe, Ga. Jones remained in private practice for 22 years. Jones later served at the University Of Tennessee Chattanooga College Of Medicine as the assistant to the associate professor of medicine and the director of the university’s Internal Medicine Residency Program.

Jones currently serves as professor of medicine at East Tennessee State University’s College of Medicine and as the University’s Vice Chair of VA Affairs.

Portrait of Dr. Roger C. Jones

Janice Cobb, RN, MA, CPHQ, NEA-BC | 615-873-6943

Associate Director for Patient Care Services

Janice Cobb, RN, BSN, BS, MA, was appointed Associate Director for Nursing Service of the VA Tennessee Valley Healthcare System effective August 18, 2008. Prior to her interim appointment at TVHS, Ms. Cobb served as the Quality Management Officer for the MidSouth Healthcare Network. Ms. Cobb has served as Acting Associate Director for Patient Care Services for James H. Quillen VAMC 09/01/05-11/04/05, and Acting Director of Huntington VAMC prior to her detail as Interim Associate Director for Nursing at TVHS.

Ms. Cobb previously served as the Total Quality Improvement Coordinator (TQI) at James H. Quillen VA Medical Center where she received two Scissors Awards for reducing the red tape in government. A member of National Association for Healthcare Quality and Ms. Cobb received appointment to the Malcolm Baldrige National Quality Award Board of Examiners from 1998 to 2000 and 2002. Ms. Cobb, graduate of Healthcare Leadership Institute (HCLI), received the national Patient Safety Improvement Award in April 2001. Ms. Cobb has more than 30 years in healthcare with 20 years dedicated to quality improvement.

She received the Federal Women's Program Outstanding Woman of the Year for Community Service, 1996, United Tennessee Veterans Association Outstanding Achievement Award; Technical Category, 1997, Award Nomination: Federal Women's Program Outstanding Woman of the Year for Leadership, 1996.

Ms. Cobb earned an Associate Degree in Nursing at East Tennessee State University. She earned a Bachelor of Science in Nursing at Regis University, Bachelor of Science from Milligan College and a Master's Degree from Tusculum College in Organizational Management. She is a member of the American College of Healthcare Executives (ACHE). She is a Certified Quality Professional in Healthcare Quality (CPHQ).

Ms. Cobb has clinical experience in Critical Care and as relief critical care supervisor. She was an instructor for ACLS from 1985 to 1989 and CCRN from 1

Portrait of Janice Cobb, RN, MA, CPHQ, NEA-BC

Paul S. Crews, MPH, CPHQ | 615-873-6972

Associate Director

Paul S. Crews, MPH, CPHQ, was appointed as Associate Director, VA Tennessee Valley Healthcare System in October 2014. He is responsible for the oversight of the following service lines: Business Office, Engineering Service, Fiscal Service, Human Resources Management, Logistics Service, Information Resource Management, Information Security Officers and the Nashville Veterans Canteen Service. Most recently he served as the Chief of Quality, Safety, and Value at Tennessee Valley Healthcare System since April 2010. Prior to joining the VHA, Mr. Crews was Associate Administrator for the Riverside Health System’s Tappahannock Hospital in Virginia, Vice President of the Virginia Rural Health Association, and served as the Chair of the State’s Rural Health Workgroup on Quality. Mr. Crews has over 28 years of healthcare experience which includes rural emergency medical services, hospital emergency medicine, military medicine with both the Navy and Army, rural community health planning, rural health policy analysis, healthcare quality and patient safety, and healthcare administration.

Crews earned his Bachelor of Healthcare Administration degree from Texas State University and received his Master of Public Health in Management and Policy from the School of Public Health at Texas A&M University. Mr. Crews served seven years in the United States Navy. He is active in his community, supporting local efforts for the Tennessee Fisher House and is a member of the Board of Examiners for the Tennessee Center for Performance Excellence. He is a member of the National Association for Healthcare Quality and the American College of Healthcare Executives.

Portrait of Paul S. Crews, MPH, CPHQ

Ronnie Smith, MBA | 615-225-4900

Assistant Director

Ronnie Smith was appointed as Assistant Director of the VA Tennessee Valley Healthcare System (VA TVHS) effective November 16, 2014.

Prior to joining Tennessee Valley, Smith served as the Health Systems Specialist to the Deputy Medical Center Director at the Portland VA Medical Center. At the facility, awarded in 2013 with the Robert W. Carey Award for Excellence, Smith helped oversee the following services: Business Office, Finance, Facilities Management, Environmental Management, Quality and Performance, Human Resources, Voluntary Services, Logistics, Health Information Systems, and Purchased Care. Smith helped improve care to Veterans by implementing multiple Indian and Tribal Health sharing agreements, developing the Veterans Transportation Program in partnership with the Oregon Department of Transportation, expanding radiological services within the medical center, and serving as the facility point of contact for the Affordable Care Act and Veterans Equitable Resource Allocation (VERA). During his five years in Portland, Smith also served in roles as Acting Deputy Medical Center Director and Acting Assistant Director.

Prior to transferring to Portland, Mr. Smith served at the Charlie Norwood VA Medical Center in Augusta, Georgia in roles as a Budget Analyst, Business Manager/Project Manager, and Staff Assistant to the Director and Assistant Director.

Mr. Smith earned a Bachelor’s degree in Healthcare Management from the University of Alabama and Masters’ Degrees in Business Administration and Health Administration from the University of Alabama at Birmingham. He is a graduate of the VA Graduate Healthcare Administrative Training Program and became a certified trainer in Prevention and Management of Disruptive Behavior.

Portrait of Ronnie Smith, MBA