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Tennessee Valley Healthcare System


Leadership Team

Portrait of Suzanne L. Jené, MBA, VHA-CM

Suzanne L. Jené, MBA, VHA-CM | 615-225-2530

Acting Health System Director

Suzanne Jené was appointed as the Acting Health System Director in October 2015 after serving as Deputy Health System Director since July 2014 at the Department of Veterans Affairs Tennessee Valley Healthcare System (VA TVHS). Ms. Jené is responsible for the oversight of one of VA's largest Health Systems.

Ms. Jené previously served as the Associate Director at the Huntington VAMC in West Virginia where she was responsible for overseeing the administration of budgets and the business office, human resources management, capital assets planning, and building and plant management. She also had direct programs responsibility in the areas of education, safety, security, sanitation, and labor-management.

Ms. Jené began her VA career in 1989 as a contract specialist trainee at the VA Medical Center in Bay Pines, Fla. Over the years, she progressively advanced in her career working in various facilities in California, Alabama, Georgia and Florida.

A native of Pittsburgh, Ms. Jené earned a Bachelor's degree in Health Services/Business Administration from Point Park University, and a Master's in Business Administration/Health Services from DeVry University. She is a graduate of the Healthcare Leadership Institute (HCLI) and VHA's Executive Career Field Development course. She is a member of the American College of Healthcare Executives (ACHE).

Portrait of Dr. Roger C. Jones

Dr. Roger C. Jones | 615-873-6969

Chief of Staff

Roger Jones, MD was selected as the Chief of Staff, effective July 2014. Previously, Jones served as the Interim Chief of Staff for the VA Tennessee Valley Healthcare System (VA TVHS). Jones was detailed to VA TVHS in March, 2014 from the James H. Quillen VA Medical Center located in Mountain Home, TN, where he was the Chief of Medicine Service.
Jones has been in the VA since 2008, bringing with him a diverse career experience from private medical practice and academia.

A 1977 Graduate of the Vanderbilt University School of Medicine, Jones went on to complete his residency in Medicine at Vanderbilt University in 1980. Subsequent to this, Jones began entered into private practice as a hospitalist and intensivist in Ft. Oglethorpe, Ga. Jones remained in private practice for 22 years. Jones later served at the University Of Tennessee Chattanooga College Of Medicine as the assistant to the associate professor of medicine and the director of the university's Internal Medicine Residency Program.

Jones currently serves as professor of medicine at East Tennessee State University's College of Medicine and as the University’s Vice Chair of VA Affairs.

Photo not available

Cynthia L. Johnson, RN, MSHCA, NEA-BC |

Acting Associate Director for Patient Care Services

Cynthia L. Johnson joined the VISN 9 staff in March 2013 as the Quality Management Officer (QMO). As QMO, Ms. Johnson is responsible for providing oversight of all aspects of Quality Management, Performance Improvement, Performance Management, Patient Safety, Compliance Business Integrity, Ethics, Financial Quality Management, Utilization Management, Continuous Readiness, Risk Management, and Nursing Liaison across VISN 9 facilities.

Before joining VISN 9, Ms. Johnson served as the Chief of Quality and Performance Management at VA Northern California Healthcare System from 2009 until 2013. Previously, Ms. Johnson served 5 years at James A Haley VAMC and Orlando VAMC as the Associate Chief Nurse for Ambulatory Care and Surgery. Ms. Johnson also served as the Patient Safety Manager at the Lexington VAMC for 2 years prior to her tenure at James A Haley VAMC. Her VHA career started at the Lexington VAMC in 1997 as Extended Care Coordinator.

Ms. Johnson is a 1994 graduate of University of Kentucky and is a Registered Nurse. Ms. Johnson also obtained a Masters in Health Care Administration from Bellevue University in 2005. Ms. Johnson is Board Certified as Nurse Executive, Advanced by ANCC. She completed the VHA ECF/HCLI training program in 2009 and Federal Nurse Executive Institute in 2007. Ms. Johnson is a Co-Chair of the VISN 9 Clinical Quality Safety Value Board and member of other relevant VISN 9 and National committees.

Portrait of Paul S. Crews, MPH, CPHQ, FACHE

Paul S. Crews, MPH, CPHQ, FACHE | 615-873-6972

Associate Director

Paul S. Crews, MPH, CPHQ, FACHE was appointed as Associate Director in October 2014. He is responsible for the oversight of the following service lines: Business Office, Engineering Service, Fiscal Service, Human Resources Management, Logistics Service, Information Resource Management, Information Security Officers and the Nashville Veterans Canteen Service. Most recently he served as the Chief of Quality, Safety, and Value at TVHS since April 2010. Prior to joining the VHA, Mr. Crews was Associate Administrator for the Riverside Health System’s Tappahannock Hospital in Virginia, Vice President of the Virginia Rural Health Association, and served as the Chair of the State’s Rural Health Workgroup on Quality. Mr. Crews has over 28 years of healthcare experience which includes rural emergency medical services, hospital emergency medicine, military medicine with both the Navy and Army, rural community health planning, rural health policy analysis, healthcare quality and patient safety, and healthcare administration.

Crews earned his Bachelor of Healthcare Administration degree from Texas State University and received his Master of Public Health in Management and Policy from the School of Public Health at Texas A&M University. Mr. Crews served seven years in the United States Navy. He is active in his community, supporting local efforts for the Tennessee Fisher House and is a member of the Board of Examiners for the Tennessee Center for Performance Excellence. He is a member of the National Association for Healthcare Quality and a Fellow of the American College of Healthcare Executives.

Portrait of Ronnie Smith, MBA

Ronnie Smith, MBA | 615-225-4900

Assistant Director

Ronnie Smith was appointed as Assistant Director of the VA Tennessee Valley Healthcare System (VA TVHS) effective November 16, 2014.

Prior to joining Tennessee Valley, Smith served as the Health Systems Specialist to the Deputy Medical Center Director at the Portland VA Medical Center. At the facility, awarded in 2013 with the Robert W. Carey Award for Excellence, Smith helped oversee the following services: Business Office, Finance, Facilities Management, Environmental Management, Quality and Performance, Human Resources, Voluntary Services, Logistics, Health Information Systems, and Purchased Care. Smith helped improve care to Veterans by implementing multiple Indian and Tribal Health sharing agreements, developing the Veterans Transportation Program in partnership with the Oregon Department of Transportation, expanding radiological services within the medical center, and serving as the facility point of contact for the Affordable Care Act and Veterans Equitable Resource Allocation (VERA). During his five years in Portland, Smith also served in roles as Acting Deputy Medical Center Director and Acting Assistant Director.

Prior to transferring to Portland, Mr. Smith served at the Charlie Norwood VA Medical Center in Augusta, Georgia in roles as a Budget Analyst, Business Manager/Project Manager, and Staff Assistant to the Director and Assistant Director.

Mr. Smith earned a Bachelor's degree in Healthcare Management from the University of Alabama and Masters Degrees in Business Administration and Health Administration from the University of Alabama at Birmingham. He is a graduate of the VA Graduate Healthcare Administrative Training Program and became a certified trainer in Prevention and Management of Disruptive Behavior.