Tennessee Valley Healthcare System
Suzanne L. Jené, MBA, VHA-CM | 615-225-2530
Interim Health System Director
Suzanne Jené was appointed as the Interim Health System Director February 1, 2016, after serving as Acting Health System Director since November, 2015. Prior to this appointment, Ms. Jené served as Deputy Health System Director since July 2014 at the Department of Veterans Affairs Tennessee Valley Healthcare System (VA TVHS). Ms. Jené is responsible for the oversight of one of VA's largest Health Systems.
Ms. Jené previously served as the Associate Director at the Huntington VAMC in West Virginia where she was responsible for overseeing the administration of budgets and the business office, human resources management, capital assets planning, and building and plant management. She also had direct programs responsibility in the areas of education, safety, security, sanitation, and labor-management.
Ms. Jené began her VA career in 1989 as a contract specialist trainee at the VA Medical Center in Bay Pines, Fla. Over the years, she progressively advanced in her career working in various facilities in California, Alabama, Georgia and Florida.
A native of Pittsburgh, Ms. Jené earned a Bachelor's degree in Health Services/Business Administration from Point Park University, and a Master's in Business Administration/Health Services from DeVry University. She is a graduate of the Healthcare Leadership Institute (HCLI) and VHA's Executive Career Field Development course. She is a member of the American College of Healthcare Executives (ACHE).
Dr. Roger C. Jones | 615-873-6969
Chief of Staff
Roger Jones, MD was selected as the Chief of Staff, effective July 2014. Previously, Jones served as the Interim Chief of Staff for the VA Tennessee Valley Healthcare System (VA TVHS). Jones was detailed to VA TVHS in March, 2014 from the James H. Quillen VA Medical Center located in Mountain Home, TN, where he was the Chief of Medicine Service.
Jones has been in the VA since 2008, bringing with him a diverse career experience from private medical practice and academia.
A 1977 Graduate of the Vanderbilt University School of Medicine, Jones went on to complete his residency in Medicine at Vanderbilt University in 1980. Subsequent to this, Jones began entered into private practice as a hospitalist and intensivist in Ft. Oglethorpe, Ga. Jones remained in private practice for 22 years. Jones later served at the University Of Tennessee Chattanooga College Of Medicine as the assistant to the associate professor of medicine and the director of the university's Internal Medicine Residency Program.
Jones currently serves as professor of medicine at East Tennessee State University's College of Medicine and as the University’s Vice Chair of VA Affairs.
Cynthia L. Johnson, RN, MSHCA, NEA-BC |
Associate Director for Patient Care Services
Prior to joining Tennessee Valley Health Care System as the Associate Director of Patient Care Services, Cynthia L. Johnson served as VISN 9 Quality Management Officer (QMO). As QMO, Ms. Johnson was responsible for providing oversight of all aspects of Quality Management, Process Improvement/Redesign, Performance Management, Patient Safety, Compliance Business Integrity, Ethics, Financial Quality Management, Utilization Management, Accreditation Readiness, Risk Management, and Nursing Liaison across VISN 9 facilities.
Before joining VISN 9, Ms. Johnson served as the Chief of Quality and Performance Management at VA Northern California Healthcare System. Previously, Ms. Johnson served at James A Haley VAMC and Orlando VAMC as the Associate Chief Nurse for Ambulatory Care and Surgery. Ms. Johnson began her VA career at the Lexington VAMC where she served in roles such as Patient Safety Manager and Extended Care Coordinator. Prior to joining the VA, Ms. Johnson worked as a Director of Nursing for Life Care Centers of America.
Ms. Johnson received a Bachelor’s of Science in Nursing from University of Kentucky, holds a Master’s of Science in Health Care Administration from Bellevue University and is Board Certified as Nurse Executive, Advanced by ANCC. She completed the VHA ECF/HCLI training program in 2009 and Federal Nurse Executive Institute in 2007.
Ronnie Smith, MSHA, MBA | 615-873-6972
Acting Associate Director
Ronnie Smith was appointed as Acting Associate Director of the VA Tennessee Valley Healthcare System on January 24, 2016. Prior to this assignment, Smith served as Assistant Director of the VA Tennessee Valley Healthcare System (VA TVHS) since November 16, 2014.
Prior to joining Tennessee Valley, Smith served as the Health Systems Specialist to the Deputy Medical Center Director at the Portland VA Medical Center. At the facility, awarded in 2013 with the Robert W. Carey Award for Excellence, Smith helped oversee the following services: Business Office, Finance, Facilities Management, Environmental Management, Quality and Performance, Human Resources, Voluntary Services, Logistics, Health Information Systems, and Purchased Care. Smith helped improve care to Veterans by implementing multiple Indian and Tribal Health sharing agreements, developing the Veterans Transportation Program in partnership with the Oregon Department of Transportation, expanding radiological services within the medical center, and serving as the facility point of contact for the Affordable Care Act and Veterans Equitable Resource Allocation (VERA). During his five years in Portland, Smith also served in roles as Acting Deputy Medical Center Director and Acting Assistant Director.
Prior to transferring to Portland, Mr. Smith served at the Charlie Norwood VA Medical Center in Augusta, Georgia in roles as a Budget Analyst, Business Manager/Project Manager, and Staff Assistant to the Director and Assistant Director.
Mr. Smith earned a Bachelor's degree in Healthcare Management from the University of Alabama and Masters Degrees in Business Administration and Health Administration from the University of Alabama at Birmingham. He is a graduate of the VA Graduate Healthcare Administrative Training Program and became a certified trainer in Prevention and Management of Disruptive Behavior.
Jon L. Maggard | 615-225-4900
Acting Assistant Director
Jon Maggard was appointed as the Acting Assistant Director, TVHS, from April 17, 2016, to July 9, 2016.
Jon Maggard is currently the Chief of Police Service at Tennessee Valley Health System and has served on the Governing Council from 2014-2015. He has also served as a Coach for the 2015 VISN 9 Leadership Institute. His previous assignments within the VA are:
-Chief, Police Service at the Ann Arbor Health System from June 2007 until October 2013.
-Acting Chief, Police and Security Service, Palo Alto Health Care System from December 2006 to June 2007.
-Maggard also worked in positions of increasing responsibility (Administrative Officer, Training Officer, Information Security Officer, Assistant Chief, and Acting Chief) at the Battle Creek VA Medical Center from August 1996 until June 2007.
Prior to his VA career, Chief Maggard served in the United States Army from March, 1983 until July, 1996. He served at Fort Sam Houston, Texas, Fort Davis and Fort Clayton (Republic of Panama), Fitzsimons Army Medical Hospital, Colorado, and at Camp Carroll, Korea.
During his time in the military, he served as a Military Policeman, performing duties including patrolman, squad leader, investigator, physical security inspector, traffic accident investigator, contraband control officer, training officer, and as operations non-commissioned officer in charge (NCOIC) of a 65 member police unit.
Chief Maggard has been married to his wife, Kim, for over 32 years and they have four adult sons (Jared, Jakob, Jonah, and Kalin) and one daughter-in-law, Melanie (Jakob). The Maggards reside in the Murfreesboro area.
A disabled veteran himself, Chief Maggard has a great concern that all Veterans receive the best customer service and care that can be provided by his staff, and by the Tennessee Valley Health System.