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Tennessee Valley Healthcare System

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Leadership Team

Juan A. Morales, RN, MSN | 615-873-6970

Health System Director

Mr. Juan A. Morales, R.N., M.S.N., was appointed as the Director of Tennessee Valley Healthcare System on January 6, 2008. Mr. Morales directs a primary service area that includes middle Tennessee, southern Kentucky, and part of northern Alabama and Georgia with a Veteran population of approximately 375,000. TVHS provides care to approximately 85,000 Veterans a year.

Mr. Morales has a Masters Degree in Nursing Administration from the University of Puerto Rico. Mr. Morales' experience includes working at VA's in San Juan, Puerto Rico; Miami, Florida; Amarillo, Texas; and Birmingham, Alabama. His last assignment prior to joining Tennessee Valley was at the James H. Quillen VAMC in Johnson City, Tennessee. He is the Chairperson of the VISN 9 Care Delivery Board and VISN 9 Patient Centered Care Committee. He is a member of the American Hospital Association Regional Policy Board.

Portrait of Juan A. Morales, RN, MSN

Paul S. Crews, MPH, CPHQ | 615-873-6972

Associate Director

Paul S. Crews, MPH, CPHQ, was appointed as Associate Director, VA Tennessee Valley Healthcare System in October 2014. He is responsible for the oversight of the following service lines: Business Office, Engineering Service, Fiscal Service, Human Resources Management, Logistics Service, Information Resource Management, Information Security Officers and the Nashville Veterans Canteen Service. Most recently he served as the Chief of Quality, Safety, and Value at Tennessee Valley Healthcare System since April 2010. Prior to joining the VHA, Mr. Crews was Associate Administrator for the Riverside Health Systemís Tappahannock Hospital in Virginia, Vice President of the Virginia Rural Health Association, and served as the Chair of the Stateís Rural Health Workgroup on Quality. Mr. Crews has over 28 years of healthcare experience which includes rural emergency medical services, hospital emergency medicine, military medicine with both the Navy and Army, rural community health planning, rural health policy analysis, healthcare quality and patient safety, and healthcare administration.

Crews earned his Bachelor of Healthcare Administration degree from Texas State University and received his Master of Public Health in Management and Policy from the School of Public Health at Texas A&M University. Mr. Crews served seven years in the United States Navy. He is active in his community, supporting local efforts for the Tennessee Fisher House and is a member of the Board of Examiners for the Tennessee Center for Performance Excellence. He is a member of the National Association for Healthcare Quality and the American College of Healthcare Executives.

Portrait of Paul S. Crews, MPH, CPHQ

Suzanne Jene' | 615-225-2530

Chief Operating Officer

VA TVHS Welcomed Ms. Suzanne Jene' as the new Chief Operating Officer for its Murfreesboro Campus July 15, 2012.

Ms. Jene' is a native of Pittsburgh, PA, and has served in the VA for more than 23 years. She comes to VA TVHS from the Huntington, WV, VA Medical Center where she served as the facility's associate director.

Prior to her post as associate director at the Huntington VA Medical Center, Ms. Jene' worked in various VA assignments throughout the country, including California, Alabama, Georgia and Florida. Ms. Jene's education includes: an Associate of Science degree from Community College of Allegheny County; Bachelor's of Science degree in Health Services and Business Administration from Point Park University; and a Masters of Business Administration and Health Services from Devry University. She is also a graduate of the VA's Healthcare Leadership Institute. Prior to her career with the Department of Veterans Affairs, she worked for 10 years in the private sector managing physician offices and teaching courses at local colleges in the Pittsburgh area.

Portrait of Suzanne Jene'

Janice Cobb, RN, MA, CPHQ, NEA-BC | 615-873-6943

Associate Director for Nursing Service

Janice Cobb, RN, BSN, BS, MA, was appointed Associate Director for Nursing Service of the VA Tennessee Valley Healthcare System effective August 18, 2008. Prior to her interim appointment at TVHS, Ms. Cobb served as the Quality Management Officer for the MidSouth Healthcare Network. Ms. Cobb has served as Acting Associate Director for Patient Care Services for James H. Quillen VAMC 09/01/05-11/04/05, and Acting Director of Huntington VAMC prior to her detail as Interim Associate Director for Nursing at TVHS.

Ms. Cobb previously served as the Total Quality Improvement Coordinator (TQI) at James H. Quillen VA Medical Center where she received two Scissors Awards for reducing the red tape in government. A member of National Association for Healthcare Quality and Ms. Cobb received appointment to the Malcolm Baldrige National Quality Award Board of Examiners from 1998 to 2000 and 2002. Ms. Cobb, graduate of Healthcare Leadership Institute (HCLI), received the national Patient Safety Improvement Award in April 2001. Ms. Cobb has more than 30 years in healthcare with 20 years dedicated to quality improvement.

She received the Federal Women's Program Outstanding Woman of the Year for Community Service, 1996, United Tennessee Veterans Association Outstanding Achievement Award; Technical Category, 1997, Award Nomination: Federal Women's Program Outstanding Woman of the Year for Leadership, 1996.

Ms. Cobb earned an Associate Degree in Nursing at East Tennessee State University. She earned a Bachelor of Science in Nursing at Regis University, Bachelor of Science from Milligan College and a Master's Degree from Tusculum College in Organizational Management. She is a member of the American College of Healthcare Executives (ACHE). She is a Certified Quality Professional in Healthcare Quality (CPHQ).

Ms. Cobb has clinical experience in Critical Care and as relief critical care supervisor. She was an instructor for ACLS from 1985 to 1989 and CCRN from 1

Portrait of Janice Cobb, RN, MA, CPHQ, NEA-BC

Dr. Roger C. Jones | 615-873-6969

Interim Chief of Staff

Portrait of Dr. Roger C. Jones