Tennessee Valley Healthcare System

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Situation Update

As of Monday, December 21, 2020 1:54 PM CST

TVHS is continuing to operate with limited services. Many face-to-face appointments have been converted to telehealth alternatives like VA Video Connect and telephone. TVHS understands not all appointments can be held virtually, so speak with your provider to learn what's best for your health care needs.

If you have a face-to-face appointment, here are five things to expect at TVHS:

• The entrances are limited, so look for the signs directing you where to enter. At the Nashville campus, enter from Pierce Avenue. At the Alvin C. York campus, enter from the Compton Road and Sam Jared Drive intersection located behind the campus.

• From your car, TVHS employees will ask you about any symptoms you might be having. This is to keep anyone who may be sick out of the facility. Once you answer the questions, you'll be given an armband and will need to wear it throughout your stay. Veterans can expedite the screening process by visiting www.va.gov/covid19screening before arriving to an appointment.

• All Veterans must wear a mask in TVHS facilities. If you don't have one, the screener will provide you one. Veterans who are unable to wear a mask or refuse to wear a mask should contact their clinic to arrange alternate appointments (e.g. VA Video Connect, telephone).

• Visitors are not allowed inside our facilities until further notice. Visitors may wait in their car until the end of the appointment. Veterans receiving end-of-life care are allowed one visitor during visiting hours. For more information, visit: https://www.tennesseevalley.va.gov/news/Changes_to_Visitor_Policy.asp. 

• Due to limited waiting space, we ask you to not arrive more than 30 minutes before your appointment.

Please continue to check this page for updates or follow us on www.facebook.com/VATVHS for updates on expansion of services.