Contact the Tennessee Valley Healthcare System - Tennessee Valley Healthcare System
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Tennessee Valley Healthcare System

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Contact the Tennessee Valley Healthcare System

Tennessee Valley Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Contacting a Patient

If you would like to send a card, gift or flowers to a patient, please send your items to the appropriate mailing address below:

Patient Name (Patient Room Number)
c/o VA Medical Center
1310 24th Avenue South
Nashville, TN 37212


Patient Name (Patient Room Number)
c/o VA Medical Center
3400 Lebanon Pike
Murfreesboro, TN 37129

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.

  • Monday - Friday 8:00 a.m. - 4:30 p.m.
    Toll-free (800) 228-4973

The VA MidSouth Healthcare Network (VISN 9) and the Tennessee Valley Healthcare System are pleased to offer you toll-free telephone access to a Registered Nurse (RN) after normal business hours, holidays, and on weekends. Learn more about the Nurse Advice Line.

  • After Hours
    Toll-free (800) 228-4973

Schedule an Appointment

To schedule an appointment, you can contact the automated scheduling service at 1-800-228-4973, or at one of the numbers listed on our appointments page, or visit the My HealthyVet website.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Former Prisoners of War

Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Shawn Richardson at (800) 228-4973 extension 23453. Visit the TVHS FPoW page.

Patient Phone Flyer

The Patient Phone Flyer document contains a number of important contact numbers in for both primary TVHS campuses and their associated department numbers. Also included are phone numbers to the Outpatient Clinics and the Automated Pharmacy and Scheduling Service number.

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Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 1-800-228-4973, extension 67070.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office page.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Public Affairs Officer at 1-800-228-4973 extension 67734.

Business Partners and Contracting Opportunities

Learn more about contracting opportunities with the VA MidSouth Healthcare Network.

Web Content

For questions, comments, concerns, or technical issues with our website please contact the Tennessee Valley Healthcare System web content manager. When contacting the web content manager, please ensure your request relates to this website and does not include any sensitive or private health information.


Telephone Care
Monday - Friday, 8:00 a.m. to 4:30 p.m.

Nurse Advice Line
After Hours

Centralized Scheduling Unit

Shawn Richardson
Former POW Advocate
800-228-4973 Ext. x23453

Compensation & Pension
800-228-4973 Ext. x67070