Current Operating Status - Tennessee Valley Healthcare System
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Tennessee Valley Healthcare System

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Current Operating Status

Situation Update

As of Tuesday, March 24, 2020 4:14 PM CDT

We are committed to reducing COVID-19 exposures. Before coming to the medical center, please make certain your appointment was not postponed or rescheduled. Many routine exams and elective procedures are now virtual care appointments. We realize there may be some financial concerns with this change, however, federal law prohibits beneficiary travel pay to Veterans who travel to originally scheduled appointments when that appointment has been rescheduled. As a Veteran, you will always be our highest priority. Our goal is to return to normal clinic scheduling as soon as possible. Thank you for your cooperation and service to our nation.

While the COVID-19 risk to average Americans remains low, precautionary measures can help protect some of our most vulnerable patients. To that end, TVHS is restricting visitation at all its facilities. Until further notice, visitors are not allowed on site, including Community Living Centers and intensive care units. Requests for visitation to hospice and palliative care units will be considered on a case-by-case basis.

For more information about visitation restrictions and exemptions at TVHS, visit:


Additional notes:  


  • If you become sick, stay home and call ahead to your clinic or VA facility before visiting.
  • Veterans will be screened for COVID-19 at th e drive-through screenigns and at entrances into TVHS facilities.
  • Outpatients should come to appointments alone if possible. 


For more information about Coronavirus and COVID-19 visit VA’s Public Health COVID page or CDC coronavirus disease 2019.

Facility Status

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 877-291-5311
  • Change Your Appointment: 866-786-9367
  • Media Inquiries: 615-873-7734 or 615-225-4690
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 866-786-9367
  • Staff Locator: Not Available
  • Telephone Care: 800-228-4973