Chattanooga VA Clinic begins seeing patients - Tennessee Valley Healthcare System
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Chattanooga VA Clinic begins seeing patients

Chattanooga VA Clinic begins seeing patients

Jacob Hughes waits in the lobby on February 22, 2021, to be the first Veteran seen at the new, state-of-the-art Chattanooga VA Outpatient Clinic

By Roger RyDell Daniels, TVHS public affairs
Wednesday, March 3, 2021

Patient after patient walked through the doors marking the beginning of a new era — the first day of operations at the new, state-of-the-art Chattanooga VA Outpatient Clinic, which is operated by the Tennessee Valley Healthcare System.

The 100,000-sqaure-foot facility, located at 6401 Shallowford Road, opened its doors for service February 22 and provided care to more than 375 Veterans on its first day.

“It was a beautiful day,” said Jessica McDermott, Chattanooga clinic administrator and Army Veteran. “It’s a huge building, so we joke with the staff that we not only got a new building, we also got a workout program, as we are all getting our steps in.”

TVHS held a livestreamed ribbon-cutting ceremony at the new location earlier this month.

TVHS will continue to operate optometry and compensation and pension clinics at its Pointe Center location. All other patients, including mental health patients have moved to the new Shallowford Road location.

McDermott said many Veterans were amazed by the building’s beauty and Veteran-friendly layout. 

“One Veteran sitting in the lobby said it is peaceful, and the architecture is on point," she said.

McDermott said final decorative items such as hanging art and light fixtures are underway. She said a lot of the artwork celebrates Chattanooga and southeastern Tennessee landmarks.

Because of COVID-19 protocols, TVHS is currently operating at a 50 percent face-to-face capacity. When fully functional, McDermott said they anticipate seeing more than 1000 patients each day.

The new clinic sits on more than 17 acres and is the largest outpatient clinic TVHS has built. The clinic will provide primary care, women Veterans health care, mental health, audiology, physical medicine rehabilitation, dental, imaging (X-ray), and lab services.

The project was developed by U.S. Federal Properties Co., LLC., and designed by Hoefer Wysocki.

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