Changes to Visitor Policy - Tennessee Valley Healthcare System
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Tennessee Valley Healthcare System

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Changes to Visitor Policy

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Thursday, January 14, 2021

Tennessee Valley Healthcare System (TVHS) is taking precautionary measures to protect some of our most vulnerable patients. As we continue to navigate the pandemic, we've made modifications to our visitor policy to reflect local COVID-19 data and trends.

Currently, TVHS is restricting outpatient and inpatient visitors at all TVHS facilities. 

Inpatient Veterans receiving end-of-life care (i.e. hospice care) are allowed one visitor during visiting hours.

Veterans who have scheduled in-person appointments are considered outpatients and cannot bring a visitor inside TVHS facilities. Visitors may drop-off Veterans to their appointments and wait in their car until the end of the appointment. If patients need assistance, TVHS Ambassadors will help guide Veterans to and from appointments. For your reference, please print this document as a reminder.

If your in-person appointment requires a visitor, your provider will arrange a visitor request within 24 hours of your appointment. Please know visitor requests are rare and typically given to patients who are receiving cancer diagnosis, transplant care or surgical procedures.

TVHS is sensitive to the separation this restriction causes our patients and their loved ones, but this measure of protection is essential at this time to keep people safe. TVHS appreciates the community's understanding and patience while we implement these changes.

Veterans who are feeling ill are encouraged to call their primary care doctor or use before traveling to TVHS facilities.


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